Piccadilly Backpackers, London – Andy Willday
'Piccadilly Backpackers ( London's most central hostel) has been using Charts Software since September 2004. The largest benefits have been: the booking engine increased direct bookings, cutting out 3rd party options; time has been saved on updating our availability online; beds are available to be reserved online LIVE via the website; eliminates people needing to change rooms when extending stays. We recommend Charts to any hostel – check-ins and check-outs are very easy and fast – a crucial part to any reception. The keyboard driven software is a great time saver and cuts down on the time it takes us to book people in.'
USA Hostels Inc, Las Vegas, San Francisco, Hollywood, San Diego – Marc Desmarais
'USA Hostels has used Charts Backpacker for a year now and have come to fully appreciate its many benefits, not the least of which is its simplicity. Charts only uses the keyboard and replaced our GUI-driven system, which at the time we believed to be quite efficient. However, since switching to Charts, the employee training period for the PMS has been cut in half and our managers often find that a receptionist has a good working knowledge of the system after his or her first training shift. Our employees find Charts to be less complicated and more logical than our previous system – finding and fixing errors is a snap! I highly recommend Charts Backpacker to all hostel owners.'
Globetrotter Inns, London – Jacqui Drummond
'I have found the training and support provided by OnLine second to none. From the initial installation, set up and training, to the ongoing 24-hour support, Andrew and his team have always been exceptionally committed and willing to help. The information available from within Charts is amazing. With the flexibility of the program and the support from OnLine we have also been able to make slight modifications along the way to end up with a reservation system that is customised to meet the specific needs of our company. I have great pleasure in recommending Charts to any hospitality establishment .."
Globetrotter Inns, Edinburgh – Callum Clark
'Charts has proved to be a very effective Property Management System. It has had to be interfaced with two other systems. This has been the most impressive part shown by the OnLine team. Out of all the systems we have had put in place, Charts has been the most reliable and effective. It has been interfaced with a cashless system as well as a door lock system. The OnLine team support has been as impeccable as ever. Since the first day of installation the OnLine team have been willing to help with any queries and provide solutions immediately ..'
Bondi Beachouse YHA, Bondi Beach, New South Wales – Robert Ryan
'Charts as a software program is very good .. the staff at OnLine are always as helpful as they can be ..'