The Edgewater – Wolfgang Koch
"Charts has allowed us to manage a multitude of distribution channels in real time. This not only fulfils the consumer need for immediacy in terms of booking, but has enabled us to improve our yield and manage our inventory effectively. This has resulted in increased revenue and cost savings for our organisation."
Atlantic Tower Motor Inn – James Brown
"My staff and I have been using the Charts Competitor Interface for a few months now and have found it ties in really well with the Yield Profile module we installed a while ago. The most useful feature is that we can now simply single out any individual room rate and adjust it within seconds. We typically apply an appropriate yield profile for each day, and then further tweak any rates that the Charts Competitor Interface flags as being too high or low compared to the competition."
Eight Hotels Australia – Rodney Taylor
"One of the most attractive and ultimately the deciding factor was the Charts development of both web portals and web reservation systems. Using our current PMS required manual updating of all distress and third party websites. This process itself usually required at least a two hour period first thing each day with constant monitoring throughout the day.. the actual labour cost involved in selling your hotel product online is equivalent to employing a full time person. The fact that Charts could update all websites in 'real time' and receive reservation directly was very impressive..
Charts provides a very useful tool called yield profiles. Once these are set up they can then be applied to any rate code used within the PMS. OnLine's approach to yield management is simple to use, simple to update and very effective. Within minutes I can increase or decrease rates on every website, including our own, by simply applying a yield profile on a calendar within the software..
The software is very stable, efficient and easy to use. In the time we have been using Charts we have never had any down time caused by any errors in the software. Eight Hotels Australia is expanding and this year will see the launch of its new luxury brand Diamant into both the Sydney and Canberra markets. The functionality of the software and the prompt response you get from the support team will see this software used by all new Eight Hotels Australia properties."
John Pirie Motor Inn – Andrew Spier
The Charts SMS Module is a professional confirmation tool that is easy to use and reassuring to us and our clients. It simply sends a message via the mobile phone network stating a welcome note about our client's booking for tonight. Our guests think that it is a great use of new technology; so do we."